Re-Imagining Inclusion in Alignment with the Human Experience

Re-Imagining Inclusion in Alignment with the Human Experience

90-minute Workshops

Day 2

Session Code: S4-I
When: April 11, 2018
Location/Room: 101 DE
Level: Intermediate
Track: Healthcare
Presenters: Dr. Rosa Colon-Kolacko, Global Learning and Diversity Partners  |  Linda Stokes, PRISM International, Inc.
Description

Shifting the conversation from tools to human systemness is a bold new approach being utilized at the most diverse healthcare system in the U.S. NYC Health + Hospitals believes that healthcare is a basic human right and is the public safety net for the most vulnerable and underserved New Yorkers. The focus on the human experience is the key to this organization’s Strategic Transformational Priorities.

Learn how two organizations are working to design and implement bold experiments to shift the conversation and bring about much-needed change in integrating structures and eliminating silos, to promote inter-professional collaboration and inclusion with the long-term goal of increasing patient satisfaction and employee engagement.

Learning Outcomes:

  • Understand how focusing on human systemness can create a unique business differentiator to drive results and impact both the customer and employee experience.
  • Learn the components involved in this bold intervention.
  • Articulate how to guide your organization through this integration process.