International Global Service Learning (GSL): How GSL Increases Intercultural Competency (ICC) and Empathy to Prepare Students for a More Diverse and Inclusive Workplace

90-minute Workshops

Day 2

Session Code: S3-J
When: April 17, 2019
Location/Room: M 100 J
Level: Intermediate
Track: Higher Education
Presenters: Lauren Dickinson  |  Keri Dutkiewicz  |  Sarah Huesing  |  Donna Ramil, International Programs in the ILR School, Cornell University  |  Judy Young, Cornell University


This workshop will draw connections between university-level international service learning, which emphasizes reflection on intercultural competency and empathy, and the development of prospective employees better prepared to enter a workplace that is diverse and inclusive. The goal of this workshop is to introduce participants to the concepts of Intercultural Competence (ICC) through the Darla Deardorff ICC Model, identify skills and qualities associated with ICC, and develop an interview assessment tool to help employers recruit candidates with the ICC skills and qualities to build a more D&I workplace.

Based on research on the benefits of study abroad, it is widely accepted that employers value the skills and experiences that students gain while abroad. Recent research shows that two particular types of study abroad are most valued by employers (especially if the employer took part in this type of experience). These study-abroad activities include 1) service learning, and 2) enhanced learning in a particular academic area that relates to the employer’s focus.

Since 2010, the school of Industrial and Labor Relations (ILR) at Cornell University has partnered with international organizations to provide ILR students with engaged learning (experiential and service learning) opportunities. These experiences offer students the opportunities to use their academic and professional skills to assist these organizations in solving real-world challenges. We will share the impact on the students and explore how employers can assess and recruit applicants with similar experiences who can enhance their workplace.

Learning Outcomes
  1. Gain introduction to the Deardorff Intercultural Competence (ICC) Model
  2. Explore skills and qualities associated with higher ICC, and identify and rank them
  3. Learn ways to identify ICC skills and qualities in applicants, and develop recruitment tools to select workers with them

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