32nd Annual Conference

March 10-12, 2020

Minneapolis Convention Center, Minnesota

Overcoming Challenges with Unconscious Bias Training: A Case Study

60-minute Workshops

Day 3

Session Code: S5-H
When: March 12, 2020
Location/Room: M100DE
Level: Intermediate
Track: D&I Strategy
Presenters: Kelsey Braak, West Monroe Partners  |  Pamela Fuller, FranklinCovey  |  Munzoor Shaikh, West Monroe Partners


This session will present a framework for using vulnerability as a powerful tool to recognize and confront unconscious bias in the workplace and beyond. It’s been demonstrated that an academic approach to building awareness about bias is not a silver bullet to overcoming deeply ingrained reflexes. Last year, West Monroe, a business and technology consulting firm, embarked on developing a customized unconscious bias training program in collaboration with learning partner FranklinCovey that allows its employees to take a courageous approach to difficult conversations by cultivating vulnerability as a powerful addition to their suite of leadership tools.

Employees at all levels have testified that the training has made them more comfortable with uncomfortable conversations around bias and transformed the way they lead. FranklinCovey and West Monroe will dissect their approach to creating this training in a case-study format, discussing lessons learned and results achieved.

 Learning Outcomes
  • Learn a new approach to unconscious bias training that uses vulnerability as a powerful tool for personal transformation
  • Evaluate your unconscious bias approach against our model
  • Prepare to discuss actions to improve your unconscious bias training programs with management and training teams

The Forum on Workplace Inclusion®
2211 Riverside Ave, CB 54
Minneapolis, MN 55454
(612) 373-5994

Photos by Sarah Morreim Photography
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