32nd Annual Conference

March 10-12, 2020

Minneapolis Convention Center, Minnesota

Transforming Access for Underrepresented Populations: Case Studies on Universal Design and Reconciliation

90-minute Workshops

Day 2

Session Code: S1-H
When: March 11, 2020
Location/Room: L100D
Level: Intermediate
Track: Healthcare
Presenters: Marcy Averill, Mayo Clinic  |  Dawn Kirchner, Mayo Clinic  |  Lor Lee, Mayo Clinic
Prerequisite: This course is open for individuals interested in creating and developing solutions to complex inclusive environments at a medical center. A degree in healthcare is not needed to participate.


Imagine if you or a loved one faced a life-altering diagnosis or traumatic emergency AND the best possible treatment is available at the best healthcare organization, BUT multiple physical and systemic barriers limit or prevent your next steps.

Join our workshop to explore scenarios, propose potential solutions, and assess obstacles and impacts through the lenses of your own experiences. Via senior leader sponsorship, the disABILITY and the Celebrate Dakota! Mayo Clinic Employee Resource Groups (ERGs) were empowered to identify complex issues, consult with—and serve as—subject matter experts, and propose multidisciplinary approaches to transform access for underserved communities and patient populations. We will share insights and the current state of our access improvement implementations.

Learning Outcomes
  • Analyze historical, legal and contemporary initiatives to today’s complex organizational and community changes
  • Identify ways that leaders fuse community and business objectives to improve equity and outcomes
  • Employ strategies discussed to leverage the impact of ERGs to drive business

The Forum on Workplace Inclusion®
2211 Riverside Ave, CB 54
Minneapolis, MN 55454
(612) 373-5994

Photos by Sarah Morreim Photography
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