Managing DirectorCompany: Accenture
Session: Executive Sponsors Fuel High-Performing ERGs
Monica Boll is a Managing Director within Accenture’s Operations group. She is an Account Executive for one of Accenture’s largest clients in the Financial Services industry group and a global eCommerce company within Communication, Media & Technology delivering Finance & Accounting, Procurement and Marketing Business Process Services (BPS). She manages a team of over 850 associates in 7 delivery locations — across India, the U.S., Czech Republic and Mauritius. She is also the Quality Assurance Director for three BPS client engagements.
Monica has been with Accenture for nearly 12 years. She has held several management roles with the company including leading the North American Human Resources Transition & Transformation team and later the Latin American Solution Architect team for a multinational company in the Consumer Package Goods sector; she also led the Operations’ cost management and industrialization team to drive improvements in profitability and operational performance for this business. She also served as the Operations Account Executive for one of Accenture’s Fortune 500 Technology clients for three years, managing a team of over 600 Accenture associates in four delivery locations to provide Finance & Accounting services in the Order-to-Cash, Account-to-Report and Purchase-to-Pay process areas.
Monica brings over 18 years of BPS experience in operations and client services — specifically in the areas of process improvement, transition, change management and global sourcing—for BPS functions in Finance & Accounting, Human Resources, Contact Centers, Procurement and Marketing. She is the executive sponsor for Accenture’s Pride Employee Resource Group in New York and is transitioning to serve as the global sponsor of the network. She also serves as a co-chair for a Human Rights Campaign steering committee, is active in various non-profit organizations and is a member of the Ellevate Women’s Network. Monica earned her Bachelor of Science degree in Business Administration from Louisiana State University and is fluent in Spanish.