Experience StrategistCompany: Slalom
Role: Session Presenter
2021 Conference Session:
Evaluating organizational experiences with inclusion-driven journey mapping
Scott brings more than 10 years of experience in customer engagement, experience design, and digital strategy. In his role as an experience strategist at Slalom, he plays a key role in Slalom’s user research capabilities, championing research best practices, and bringing a unique balance of customer empathy and measurement-based strategy to every client engagement.
Scott’s ability to think creatively about big ideas and everyday problems empowers his clients to think more holistically about serving and delighting their customers.