Director of ExperienceCompany: Planned Parenthood Federation of America
Role: Session Presenter
2020 Conference Session:
Strengthen Your Patient Experience Strategy by Confronting Implicit Bias and Racial Anxiety
Shambricia Spencer is a director of experience with the Planned Parenthood Experience Team (PPX) at Planned Parenthood Federation of America. The PPX Team provides strategic consulting and services to create rich, meaningful, employee and patient experiences. Shambricia has 16 years of experience in the nonprofit sector and has held positions with the local Planned Parenthood affiliate in Washington state and now the national Planned Parenthood office.
With experience working in both the clinical setting and the education and training departments, her work has focused on equity and inclusion, educational leadership and training, capacity building, and management. She has trained students in the classroom, education staff, leaders and professionals nationally. She has helped to create comprehensive and inclusive educational programs and trainings on numerous social and racial justice topics. A point of pride for Shambricia was being recognized with a Women of Achievement Award through the YWCA.
Shambricia has a bachelor’s degree in psychology, focused on stereotype threat and racial anxiety, from the University of Puget Sound. She is a telecommuter and lives in Olympia, Wash., with her two children.
This is what her colleagues say about her work: “Shambricia Spencer is full of intense dedication to the work. She is an exceptional educator, facilitator, and trainer on topics such as reproductive justice, race and racism, queer sexuality education, equity and inclusion, racial justice and so much more. She has inspired the success of hundreds of young people through her mentorship and former students still reach out to her for support, guidance and reassurance long after graduation. She is there for them and is a proven everyday leader and mentor by the way she lives her life. It is memorable to just be in a room with her. She is the kind of person who has a smile that can light up one’s day and has the vision and skills that transform unjust systems and structures.”