Engaging with Deaf & Hard of Hearing Customers and Employees

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When: September 16, 2021 11:00 am - 12:00 pm CST
Level: Intermediate
Track: D&I Strategy
Presenters: Vannessa LeBoss, Communication Service for the Deaf  |  Craig Radford, Communication Service for the Deaf (CSD)
Cost: Free

Every day 1-2 million Deaf Americans are forced to communicate either through a 3rd party or secondary language in order to reach customer support. This session will share new technology and resources available today allowing your agency to provide direct video communication for customer support in sign language instead of relying on outdated 3rd party interpreters or TTY’s. Learn how to create jobs and hire qualified deaf employees with ease, while providing equitable customer support and gaining customers from an untapped market in the process.

Learning Outcomes
  • Understand the pros & cons of current customer support methods & equitable options now available
  • Learn why one in four deaf quit due to discrimination & how to avoid isolation for people w/ a disability
  • Learn innovative ways to reach an untapped two million plus customer market and internally create job

The Forum on Workplace Inclusion®
2211 Riverside Ave, CB 54
Minneapolis, MN 55454
(612) 373-5994

Photos by Sarah Morreim Photography
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