Strengthen Your Patient Experience Strategy by Confronting Implicit Bias and Racial Anxiety
Day 2Session Code: S2-H
When: March 11, 2020
Presenter: Shambricia Spencer, Planned Parenthood Federation of America
This session will describe Planned Parenthood’s bold strategy aimed at improving employee engagement and patient experience through an emphasis on diversity, inclusion and equity. Planned Parenthood has partnered with researchers at Perception Institute to develop the Mind Sciences on Difference: Featuring Our Brains on Race™ Training Program, where employees learn how brains respond to racial difference in ways that can undermine employee engagement and patient experience.
This session will present core concepts from the Mind Sciences program including implicit bias, racial anxiety and stereotype threat. Additionally, we will review and discuss strategies to align individual behaviors and institutional practices with values of inclusion and equity.
- Examine how a national organization prioritized DEI work as part of its experience improvement strategy
- Learn how implicit bias, racial anxiety and stereotype threat can negatively impact employee and patient experience
- Explore how to prevent implicit bias, racial anxiety and stereotype threat