Presenters: Vannessa LeBoss, Communication Service for the Deaf | Craig Radford, Communication Service for the Deaf (CSD)
Every day, one to two million Deaf Americans are forced to communicate either through a third party or secondary language in order to reach customer support. This session will share new technology and resources now available today that will allow your organization to provide direct video communication for customer support in sign language instead of relying on outdated third party interpreters or TTY’s. Learn how to create jobs and hire qualified deaf employees with ease, while providing equitable customer support and gaining customers from an untapped market in the process.
Learning Outcomes
- Understand the pros & cons of current customer support methods & equitable options now available
- Learn why one in four deaf quit due to discrimination, and how to avoid isolation for people with a disability
- Learn innovative ways to reach an untapped two million plus customer market and internally create jobs
Additional Files
Handout – ENGAGING WITH DEAF CUSTOMERS AND EMPLOYEES – Download