35th Annual Conference

March 27-29, 2023


Emotional Intelligence: Implementing an Inclusive Post-COVID Resilience Strategy

90-minute Workshops

Day 1

Session Code: S1-A
When: April 5, 2022
Level: Introductory
Track: Critical Employment Practices
Presenters: Dr. Christine Mollenkopf-Pigsley, Minnesota State University, Mankato  |  Dr. Kathy Richie, Minnesota State University, Mankato


In 2020 and 2021, organizations navigated the challenges of remote work, social distancing, and a new flexibility in the workplace. Now what remains are the deeper challenges of the anxiety, stress, and feelings of insecurity among employees and leaders alike. Adaptive and innovative organizations need to embrace emotional intelligence (EI) to move forward from crisis to a new normal.

This session will define EI as it applies to the contemporary workplace and to the COVID-19 pandemic and introduces tools for individuals, managers, and senior leaders that can contribute to an increasingly inclusive organizational environment.

Expect to explore your EI skills and how to identify EI in those with whom you work. We will introduce a series of EI tools and techniques that you can employ with various teams within your organization, and we’ll discuss when and where to use them. This is not just a listening session; this is 90 minutes of interactive work to hit the ground running to effect change.

Learning Outcomes

• Identify emotional intelligence skills and one’s level through self-assessment and reflection
• Apply emotional intelligence & interpersonal management skills to facilitating healing spaces
• Construct an implementation map for emotional intelligence as an organizational resilience strategy

The Forum on Workplace Inclusion®
2211 Riverside Ave, CB 54
Minneapolis, MN 55454
(612) 373-5994

Photos by Sarah Morreim Photography
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